Internal Audits for ISO 9001:2000

Seminar Content

Auditing to the new requirements of ISO 9001:2000 requires a different set of skills than auditing to ISO 9001:1994. The auditor must move beyond verifying compliance to documented procedures to auditing the effectiveness of processes in the quality management system. Quality Techniques provides internal audit training to equip your auditors with the tools and techniques they will need to be successful. The emphasis of this seminar is on performing effective audits that identify opportunities to improve the business.

For more information on ISO 9001:2000 Internal Audits Made Easy, see Publications. This text is provided to each participant in the seminar, along with a CD that includes a highly effective audit checklist and templates for most process models.

Objectives of this seminar are to:

• Understand the value of internal auditing in improving the business;
• Learn specific techniques to maximize the benefits of the internal audit process:
• Adequately prepare for the internal audit;
• Develop effective checklists and variations thereof;
• Partner with the auditee to maximize the benefits;
• Use checklists effectively;
• Report findings in a way that encourages timely, thorough corrective action;
• Calculate return on investment for audit findings where possible.

The scope, length, and specific content of the class are always customized to meet the individual needs of the attendees and the organization. The standard agenda addresses:

• Introduction
• Defining objectives and deliverables
• Understanding the purpose of internal audits
• Creating the Right Environment for Successful Audits
• Earning management’s support
• Calculating return on investment for audit findings
• Reporting audit results in terms of facts and data
• Getting employees’ support
• Communicating successes from the internal audit
• Preparing for the Audit
• Defining the scope of the audit
• Understanding the requirements of ISO 9001:2000 relative to the audit
• Performing an effective document review (what to look for and what to audit against)
• Constructing the process model
• Reviewing previous audit results
• Creating an effective audit plan
• Understanding the advantages and disadvantages of a backbone checklist
• Developing a checklist based on facts and data
• Verifying the effectiveness of the system
• Using matrices to facilitate compliance auditing
• Conducting a pre-audit meeting with the auditee
• Performing the Audit
• Group and individual opening meetings
• Creating the right environment during the audit
• Interview techniques
• Keys to listening
• Handling difficult auditees
• Effective use of the checklist
• Guidelines for documenting findings (what to record as discrepancies vs. observations)
• Reporting the Audit
• Documenting the audit report
• Writing effective Corrective Action Requests
• Increasing the chances of timely, thorough corrective action
• Conducting the closing meeting
• Follow-Up of Audit Findings
• Performing root cause analysis
• Taking effective action
• Verifying the effectiveness of corrective action

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