About Ann W. Phillips

Ann Phillips is President and CEO of Quality Techniques. Since August 1991, she has assisted numerous companies, ranging from small distributors to worldwide corporations, in implementing their quality management systems and integrating the quality management system with environmental and occupational health and safety systems. Over one hundred fifty clients have achieved registration to ISO 9001, QS-9000, or ISO/TS 16949. A sampling of the industries/organizations with whom she has worked includes:

Her emphasis is on implementing practical and effective management systems in a way that enhances customer loyalty and achieves measurable improvements in the business. Ms. Phillips is certified by the Registrar Accreditation Board as a Quality Systems Auditor. She is also a Plexus-certified instructor for ISO 9001:2000 and ISO/TS 16949-related courses, including AIAG core tools.

Prior to August 1991, Ms. Phillips worked with 3M and Dupont as a Quality Engineer, Quality Manager, and Occupational Health and Safety Supervisor. During that time, she established an SPC system in three facilities, led the ISO 9001 implementation process in one facility, and integrated the safety and health system with the ISO 9001 quality management system.

In addition to on-site consulting and training, Ms. Phillips has instructed regularly for the University of Houston at Clear Lake, the Center for Quality at Eastern Michigan University, Collin County Community College in Plano (Texas), the American Society for Quality (ASQ), and the American Production and Inventory Control Society (APICS). She is a popular motivational speaker at management system conferences across the nation. Ms. Phillips is currently serving on a Z-1 subcommittee tasked with drafting the US supplement to ISO 19011. She is the author of ISO 9001:2000 Internal Audits Made Easy (Quality Techniques, 2002) and co-author of Integrating Quality, Environmental, Safety and Health Systems, a reference manual published by Government Institute in October 2001.

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